Quick Answer: To file a complaint against a licensed contractor in California: go to cslb.ca.gov and use the online complaint form, or call 1-800-321-CSLB. You need: the contractor’s name, license number, project address, contract amount, and documentation of the issue. The CSLB offers free mediation before formal investigation. For complaints over $10,000 involving licensed contractors, the CSLB’s arbitration program provides binding resolution. The CSLB investigates all complaints against licensed contractors and can suspend or revoke a license for substantiated violations.
Contractor Dispute Resolution Options in California
| Option | Cost | Timeline | Binding? |
|---|---|---|---|
| CSLB mediation | Free | 30–60 days | No (mutual agreement) |
| CSLB arbitration | $60 filing fee | 60–120 days | Yes |
| Small claims court (under $12,500) | $30–$75 | 30–90 days | Yes |
| Superior court (over $12,500) | $500–$1,000+ | 6–18 months | Yes |
| CSLB complaint + investigation | Free | 90–180 days | License action |
Question: Can I get my money back from an unlicensed contractor in California? Recovering money from an unlicensed contractor is harder than from a licensed one — there’s no CSLB mediation available, no bond to claim against, and you must pursue small claims or superior court. However, California law (B&P Code §7031) allows a homeowner to recover ALL compensation paid to an unlicensed contractor for work that required a license. This is a powerful remedy — you can sue for the full contract amount paid, regardless of whether the work was completed satisfactorily. Always hire CSLB-licensed contractors to protect yourself — verify at cslb.ca.gov before signing any contract.
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